Frequently Asked Questions

Do you offer free shipping?
To enhance your shopping experience with confidence and peace of mind, we offer free 4-day shipping to customers within the US.

Is there a minimum purchase requirement to qualify for free 4-day shipping?
No, there is no minimum purchase requirement to qualify for our free 4-day shipping. This option is available for all eligible orders.

How long will it take for my order to arrive with free 4-day shipping?
With our free 4-day shipping option, you can anticipate your order arriving within four (4) business days from the shipment date. Please be aware that weekends and holidays are not counted within the four-day timeframe. For additional details about our shipping, please refer to our “Shipping Policy“

Can I choose an expedited shipping option if I need my order sooner?
For customers looking for expedited delivery, we offer a 2-day shipping option for a flat fee of $9.95 per order. For additional details about our shipping, please refer to our “Shipping Policy“

When will my order ship?
Orders placed before 6:00 PM (Eastern Time) on our business days (Monday through Saturday, excluding holidays) will be processed and shipped on the same day. Orders placed after this time, on weekends, or holidays, will be shipped on the next business day.

How do I track my order?
After your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery progress. Additionally, you can check the status of your order on our website 24/7 by clicking “Track Your Order“. Links to track the shipment will be provided once it leaves our warehouse.

What is your return policy?
To ensure your confidence in shopping with us, we offer a hassle-free 30-day return service starting from the date of delivery. For further details, please refer to our “Return Policy“

What payment methods do you accept?
We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover, and American Express.

Is my payment information secure?
Rest assured, XVG Depot utilizes the most advanced security measures available today. Look for the ‘https:‘ in the address bar and the lock icon in either the lower corner or the right of the address bar during checkout – these signs indicate that you are on a secure page.

Do You Rent or Sell Any of My Information?
XVG Depot is not in the business of selling your name, mailing address, phone number, or e-mail address. For further details, please refer to our ‘Privacy Policy‘

Will I be charged sales tax on my order?
XVG Depot operates in Portland, ME, and is required by law to collect all applicable taxes based on the order’s ‘Ship-To’ ZIP code. Please note that in some states, taxes may apply to delivery and/or gift wrap charges as well. During the online ordering process, all relevant taxes will be clearly displayed on your order at checkout. It’s important to be aware that tax rates are subject to change at any time.

How can I contact customer service?
Contacting our customer service team is easy! You can reach us by emailing at [email protected] or visiting our “Contact Us” page for additional contact options.